Refund and Returns Policy

HONGKONG KINCH CHEMICAL CO., LIMITED

We aim to ensure our customers are fully satisfied with their purchases. Please read our refund and returns policy carefully before placing an order.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be made within 7 days of receiving the product
  • The product must not be a customized or special order item

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used
  • Customized products or special orders
  • Items damaged due to customer mishandling
  • Clearance or discounted items marked “Final Sale”

3. How to Request a Return

To request a return:

  • Contact us at guanhongli220@gmail.com within 7 days of delivery
  • Include your order number, reason for return, and clear photos (if applicable)
  • We will review your request and respond within 2 business days

Please do not return items without receiving confirmation from our team.

4. Refund Process

Once your return is approved and the item is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method within 5–10 business days

Shipping fees are non-refundable unless the return is due to our error.

5. Return Shipping

  • The customer is responsible for return shipping costs unless the product was incorrect or defective
  • We recommend using a trackable shipping method

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the damage and packaging
  • We will arrange a replacement or refund after verification

7. Contact Us

For all return and refund inquiries, please contact:

HONGKONG KINCH CHEMICAL CO., LIMITED
📧 Email: guanhongli220@gmail.com
📞 Phone: 92433364
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok, Kowloon, Hong Kong