Shipping Policy

HONGKONG KINCH CHEMICAL CO., LIMITED

We are committed to delivering our products safely and efficiently to our customers, both locally and internationally.

1. Shipping Coverage

We offer shipping to:

  • Local Hong Kong region
  • International destinations, including Asia, the Middle East, Africa, and other regions upon request

Please contact us prior to ordering if you’re unsure whether we can ship to your location.

2. Processing Time

  • Orders are usually processed within 2–3 business days after payment confirmation
  • Custom or bulk orders may require additional processing time; you will be notified accordingly

3. Shipping Methods and Delivery Time

We use reliable logistics partners (e.g., DHL, FedEx, SF Express, or freight forwarders) depending on order size and destination.

Estimated delivery times:

  • Hong Kong: 1–3 business days
  • Asia region: 5–10 business days
  • International: 7–20 business days depending on location and shipping method

Please note: Delays may occur due to customs processing or unforeseen logistical issues.

4. Shipping Costs

  • Shipping fees are calculated based on the size, weight, and destination of your order
  • You will be informed of the exact shipping cost before order confirmation
  • For large or bulk orders, we offer custom freight solutions—please contact us for a quote

5. Customs, Duties & Taxes

  • International customers are responsible for any customs duties, import taxes, or other charges that may be applicable in their country
  • We are not responsible for delays caused by customs clearance processes

6. Order Tracking

Once your order is shipped, we will provide you with a tracking number and link (if applicable), so you can monitor the delivery status.

7. Shipping Damage or Lost Packages

If your shipment arrives damaged or goes missing:

  • Contact us immediately at guanhongli220@gmail.com within 48 hours of delivery
  • Provide order details and photographs (if damaged)
  • We will work with the shipping provider to resolve the issue or provide a replacement if applicable

8. Contact Us

For shipping-related questions or special delivery arrangements, feel free to reach out:

HONGKONG KINCH CHEMICAL CO., LIMITED
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📧 Email: guanhongli220@gmail.com
📞 Phone: 92433364